ANNUAL
REPORT
2012
CORPORATE
RESPONSIBILITY
59
INDICATORS AND ASSURANCE REPORT • ABOUT THIS REPORT
This is the 7
th
NH Hoteles annual Report and Corporate Responsibility Report, in which the
evolution in the focus and sustainable performance during the 2012 financial year wants to
be reported. This edition includes the highlights of the year with regard to the sustainable
economic, environmental and social management of the business and the relationships
with the stakeholders.
Preparation criteria
The Report has been prepared based on the reporting of the most important aspects of our
management and performance in 2012, in line with objectives set and commitments made
to our stakeholders at the end of each section, the main specific indicators are included by
stakeholder and at the end of this document, the chart is published containing the general
indicators which enable the evaluation of the Company’s overall progress in the sustainable
management of the business. We also followed the guidelines of the Global Reporting
Initiative (GRI) and its guide for the Preparation of Sustainability Reports (version G3.1), both
the Principles for defining the contents and quality of the Reports as well as compliance
with the recommended content, which is listed in the GRI Indicator Table. In terms of the
content reported, we consider that this report reaches GRI application level A+, including
external assurance.
This report summarizes NH Hoteles’ general management results during 2012, broken
down by countries in which we operate. The international dimension of our business, with
the incorporation of new hotels to the chain and gradual implementation of measurement
systems and processes mean that, in some cases, data is reported for comparable hotels
in the associated financial year. In each case, the scope of the data reported is specified for
greater accuracy and comparability of the information.
Balance and comparability
The objective, just like every year, is to present a balanced, accurate and coherent report of
our triple bottom line with emphasis on the traceability of the data and the comparability
of the information of previous years and strategic projects.
Like every year, the heads of the different departments and those responsible for each
stakeholder involvement process take part and are involved in preparing this report, and
this ensures that what we report mirrors what matters to the strategic stakeholders and
responds to their expectations.
Definition of content
NH Hoteles has different stakeholder involvement systems that are a source of analysis of
the contents of interest to different audiences. In addition to the tools described in our
“
Sustainable approach”, we organize specific consultations with stakeholders on a regular
basis, and these are described in the sections on Customers, Shareholders, Suppliers,
employees and Society. The results of this communication allow us to keep improving our
mechanisms for identifying both needs and expectations and relevant issues to be reported
in the Annual Report, including tracking of the targets set in previous years and how the
commitments made are answered.
NH Hoteles’ new Corporate responsibility Plan 2011-2013 integrates these key issues and lets us
define the courses of actions to be implemented in the respective annual plans. This Plan is updated
annually and the Report-drafting process enables us to report the outcome of our management of
the relevant issues, the level of performance and new targets set for the following year.
Each year NH Hoteles conducts a rigorous internal process of gathering quantitative and qualitative
measurement data and information about the Company’s sustainable management and the
Corporate Responsibility indicators defined by NH Hoteles are reported.
External assurance
This year, the Report has been assured by an independent auditing firm (KPMG) and its assurance
report can be found in one of the sections of this chapter. The a+ Self-assessment of the NH Hoteles
Sustainability Report has been corroborated by KPMG, and subsequently GRI has reviewed the
whole process, assigning the report the highest possible rating A+.
For further information, please go to our website
ABOUT THIS
REPORT
