The consolidation of the Spanish hotel industry’s first procurement platform, Coperama (in which NH Hoteles holds a 75% stake), continues to bear
fruit. During 2012, it reasserted its position as the leading procurement network for the Spanish hospitality industry. With an average growth of three
new establishments per week, and an increase of 42% compared to 2011, it ended 2012 with a total of 596 clients. With a portfolio of more than 300
suppliers, it manages annual purchases worth around €250 million for its members. This year, Coperama presented its customers with an “Electronic
Catalogue”, a tool that enables product searches to be turned into purchase orders, facilitating the procurement process and using technology to
optimise communication between customers and suppliers. It also launched “Electronic Billing”, a free-of-charge service that will allow suppliers to send
electronic invoices to all establishments, eliminating the use of paper.
In 2012, NH Hoteles Group received a TripAdvisor Certificate of Excellence for quality and a Goethe Frankfurt and Die Welt Award for the Best Mid-range
Chain in Germany, as well as recognition by Top Companies as one of the Best Companies to Work for in the Americas. It also received the Club de
Gourmets Award for the Best Hotel Chain 2012, the Dintel Foundation Award for the best customer service and contact-centre project, a Gold Award for
the Best Legal Department in Spain, an Excellence Award from Trademark Italia for the Director of the Italy Business Unit, and recognition from Service-
Champions for the Central Europe BU as the Best Mid-range Hotel Chain. Individual awards conferred on our hotels include the TripAdvisor Certificate of
Excellence for NH Liberdade and NH Castellar, the Conde Nast Traveller Award for the best international non-urban hotel and an R&D Hospitality Award
for an innovative project at the Gran Hotel Convento di Amalfi. The MICE Report rated Hesperia Tower as the Best Conference Hotel in the Southern
Europe, and NH Berlin received the Top Hotel Opening Award in the “Exceptional” category, as well as the MICE Report Award for the best conference
hotel in Germany. The Mexico City Airport hotel was listed among the 10 best hotels in Mexico City by the magazine Latin Trade.
Since early March, the Group has been listed in the prestigious FTSE4Good sustainability index. This index includes listed companies from around
the world, and is designed to help investors include factors such as the environment, shareholder relations, human rights and labour rights, in their
investments. The Group is the only Spanish company included in the latest edition of the FTSE4Good index. This time, FTSE announced the inclusion
of 20 new companies in the index, which seeks to recognise the responsible conduct of such companies, while excluding four companies. Most of the
companies included as part of this update are from the United States, with six companies. Asia-Pacific countries continue to increase their presence in
the index, with three new firms from Japan, two from South Korea and one from Hong Kong.
The Norwegian Government Pension Fund, meanwhile, (an investment vehicle that invests the country’s oil revenues according to ethical, social and
environmental criteria, so that future generations can also benefit from petroleum production) increased its stake in the Group from 2.24% to 2.40% in
late 2012, a movement that highlights the responsible commitments undertaken by the Group.
CONSOLIDATED
MANAGEMENT REPORT
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