10
EXPERIENCES AND SOLUTIONS NH HOTELES
NH Olomouc, Olomouc - Czech Republic
REINVENTING THE
NH EXPERIENCE
Our target at NH Hoteles is to continuously reinvent the customer experience according to 4 commitments:
We Deliver:
ensure the customer what is to be expected to find, because NH Hoteles provides, always and in all its hotels, the
expected services.
We Care:
look after, listen and indulge the customer, paying special attention to the details taken into account.
We make things Easy:
before and during the reservation process, at the check in at the hotel, in the service request, during
the stay, at the check out and afterwards in the relation with NH Hoteles by loyalty programmes.
We have the ability to Surprise:
knowing what a guest/consumer likes but does not ask for, providing ‘soul’ to our hotels in order
to make the stay become an ‘experience’.
“
NH is synonymous with
quality, impeccable and
personal guest service, and
healthy culinary options across
all of the hotels we run”
Eloísa Fernández,
Housekeeping Manager
NH Calderón
