NH Ourense, Orense - Spain
31
ECONOMIC PERFORMANCE • SUPPLIERS
CLICK NH’BUY
Our supply management system,
Click NH’Buy, was consolidated
as sole used tool in Spain and Italy
during 2012. In 2013 it will start its
implementation in Benelux and
Central Europe and it is expected
to end up during the last quarter of
the year.
In the Business Unit Spain, where the
tool is fully consolidated, a total 43
of user suppliers has been reached,
with an invoicing volume of €48,393
(39.8%
of the total of invoices from
suppliers). In Italy, where the projects
started the last quarter of 2012,
there are already 6 user suppliers
and an invoicing volume of 459 (1%
of the total).
SATISFACTION
OF INTERNAL
CUSTOMERS
In 2012, the Purchase Department took part in
the
Global Best In Class Programme
to know
the assessment and satisfaction level the other
Company areas have on the services they provide.
The results from this programme enabled to
identify improvement points and to set up an
Action Plan focused on improving the satisfaction
level of our internal customers.
With the aim of sharing their best business
practices and learning from each other,
NH Hoteles and Coperama took part in
the
Benchmarking 2012 Canal Horeca
programme, by AECOC, targeting to analyze
the service level and the commercial relation
among manufacturers, intermediaries and
food service operators to identify potential
improvements.
PRIORITY
TARGETS FOR
2013
Extending the procurement model
to all the Company’s purchase
categories, applying criteria established in the new Procurement Policy and
stressing the collaboration between the Purchase area and the remaining
internal and external agents taking part in these processes.
Consolidating Click NH’Buy
in Spain and Italy, and extending it to Benelux
and Central Europe as a way to homogenize the supply, incorporating more
modern systems to manage the back office in the interests of expense
transparency and better global management.
Extending and consolidating Coperama
to carry on providing our
internal customers the best possible procurement terms.
Supporting greater transparency and rigour on procurement
,
through
the e-sourcing platform that will gradually be implanted during 2013 in all
the Business Units.
Redefining the role of NH Sustainable Club
,
as support to achieve the
targets of the new Environmental Plan and of the Company’s global strategy.
Active participation in We are All Sales and Cobranding
,
global
programmes of the Company focusing internal customer service which
generate contacts between the NH Hoteles Commercial and Marketing
Department and the approved suppliers in order to generate business
opportunities (room nights, dinners, congresses, etc.).
MAIN
SUPPLIER INDICATORS
*
Turnover of suppliers who signed the Code of Ethics in 2011.
**
Turnover of suppliers who signed the Code of Ethics in 2012.
***
Biannual survey planned for the end of 2013.
2011
2012
Volume of suppliers managed
23,866
21,892
Annual volume of purchases (expense +
investment)
€447.8M €403.4M
Nº of suppliers who have signed the Code of Ethics
994
1,218
Amount invoiced by suppliers who have signed
the Code of Ethics
€40,523,738.19* €43,521,421**
%
Turnover of suppliers who have signed the
Code of Ethics
9%*
10.8%**
Level of internal customer satisfaction ***
3.15
N/A
Nº NH Sustainable Club suppliers
40
40
