STANDARD DISCLOUSURES PART III: Performance Indicators
Indicator
Disclosure
Assured
by KPMG
Level of
reporting
Location of disclosure
For partially
reported disclosures,
indicate the part not
reported
Reason for
omission
Explanation
To be
reported
in
Social: Product Responsibility
Customer health and safety
Principal PR1
Life cycle stages in which health and safety impacts of
products and services are assessed for improvement, and
percentage of significant products and services categories
subject to such procedures.
Fully
Pag. 22-23 Excellence in Quality
Additional PR2
Total number of incidents of non-compliance with regulations
and voluntary codes concerning health and safety impacts
of products and services during their life cycle, by type of
outcomes.
Fully
There is no record of such incidents
in the reporting period
Product and service labelling
Principal PR3
Type of product and service information required by
procedures, and percentage of significant products and
services subject to such information requirements.
Not
N.M.
The products labeling is not a relevant issue for
the business of NH Hoteles
Additional PR4
Total number of incidents of non-compliance with regulations
and voluntary codes concerning product and service
information and labeling, by type of outcomes.
Fully
There is no record of such incidents
in the reporting period
Additional PR5 Practices related to customer satisfaction, including results of
surveys measuring customer satisfaction.
Fully
Pag. 22-23 Excellence in Quality and
Quality Focus New Functions
Marketing communications
Principal PR6 The products labeling is not a relevant issue for the business
of NH Hoteles
Not
N.AV.
The Company does not have the necessary
mechanisms to report this information
2014
Additional PR7
Número total de incidentes fruto del incumplimiento de las
regulaciones relativas a las comunicaciones de marketing,
incluyendo la publicidad, la promoción y el patrocinio
Fully
There is no record of such incidents
in the reporting period
Customer privacy
Additional PR8 Total number of substantiated complaints regarding breaches
of customer privacy and losses of customer data.
Fully
There is no record of such incidents
in the reporting period
Customer privacy
Principal PR9
Monetary value of significant fines for non-compliance with
laws and regulations concerning the provision and use of
products and services.
Fully
There is no record of such incidents
in the reporting period
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INDICATORS AND ASSURANCE REPORT • GRI INDICATORS
