Page 23 - Annual Report 2013 Corporate Responsability

23
THE NEWNHEXPERIENCE
-
GLOBAL OPERATIONAL PROMISE
GLOBAL OPERATIONAL PROMISE
Customer satisfaction is one of the priorities for NH Hotel Group. This is the reason why we work under an
operational and service promise
,
focused on maintaining the highest quality and innovation
standards with transparency in all actions, while guaranteeing service excellence in order to exceed customer expectations.
ALWAYS A PLEASURE
1.
Always Yes
2.
Brilliant Basics (bed, shower, amenities)
3.
Easy FreeWifi
4.
World famous NHBreakfast
5.
Food solutions and advice at any time
6.
All youneed andwant
7.
Perfect Laundry
8.
Lazy Sundays
9.
Perfect Fit
10.
Leading Eco-efficiency
Feel Special
1.
Always Yes andone step ahead
2.
Extraordinary Brilliant Basics
3.
EasyHigh SpeedWifi
4.
World famous NHCollection breakfast
5.
Healthy andtasty food at any time
6.
Beyond all youneed andwant
7.
Perfect and Express Laundry
8.
Lazy Sundays
9.
World-class fitness area
10.
Leading Eco-efficiency
1.
Always Yes
2.
Brilliant Basics
3.
Easy freeWifi
4.
Ambassador Service
5.
Specialised advisory Service
6.
Personalised professional response
7.
Tempting Breaks
8.
Eco-friendlymeetings