OUR SUSTAINABLE COMMITMENT
RELATIONSHIPWITH STAKEHOLDERS
The Company is working to comply with its commitment to integrate responsible business management within the economic, social and environmental scopes, focused on becoming a reference company in
Corporate Responsibility
in the tourism sector.
A key aspect of responsible management is dialogue with the different stakeholders the Company deals with and who are part of the business value “ecosystem”. In this sense, the Group reports relevant
information to its shareholders, customers, employees, suppliers, environment and society, with indicators that allow for evaluation and continuity of the focus defined for each group. In line with these
commitments, the Company promotes multiple channels for dialogue and responds to the different needs and challenges that arise.
This report is the eighth edition of NH Hotel Group Corporate Social Responsibility Report, published annually since 2006, which reflects the evolution and consolidation of this responsible approach as a
strategic pillar of corporate governance. Once again, in 2013 it has achieved an application level of A
+
from the reporting standard of
Global Reporting Initiative (GRI).
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OUR SUSTAINABLE COMMITMENT
-
RELATIONSHIPWITH STAKEHOLDERS
2013
SHAREHOLDERS
CUSTOMERS
EMPLOYEES
SUPPLIERS
ENVIRONMENT
SOCIETY
Specific corporateWebs
Customer satisfaction surveys
Market study
Meetings and seminars
Participation in events and forums
Communications and publication of information
Highlights of 2013
Presence
FTSE4Good
Brand redefinition
Repositioning plan
NHHotel Group Rewards
Customer opinions
NewNHTraining
Corporate Volunteering
Responsible purchases
(
Rate of disabled
collaborators 7.06)
New Sustainability Plan
GBTA Award
Alliances and social
projects
