56
ASSURANCE REPORT ANDGRI INDICATORS -
CORPORATE RESPONSIBILITY INDICATORS
CORPORATE RESPONSIBILITY INDICATORS
ASSURANCE REPORT ANDGRI INDICATORS
PROFILE
2012
2013
Number of hotels
391
379
Number of rooms
58,853
58,195
Net income
-
€
292.1
M
€
39.8
M
EBITDA Increase
-28.0%
2.9%
STAKEHOLDERS
2012
2013
SHAREHOLDERS
Entities which conduct analysis of NH during the year
20
20
Nº of shareholders and investors queries answered
624
932
One-to-one meetings with shareholders and investors
49
480
Analyst tracking reports
122
140
EMPLOYEES
Average nº of Employees
18,817
18,889
Open-ended contracts
56%
55.9%
Average staff turnover
3.6%
3.54%
%
Immigrants
15.3%
14.6%
%
Female employees
49.1%
48.4%
%
Women in management positions
48.5%
48.0%
Under 25 years old
15.9%
15.9%
25 - 40
years old *
48.6%
49.4%
Over 40 years old **
35.5%
34.7%
Nº of Nationalities
141
141
NHU training hours
162,131
138,602
Investment in training
€
1,100,000
€
907,796
“%
Performance evaluations conducted (fixed FTEs)”
94%
90%
CUSTOMERS
Nº of “Mystery Guest “hotel assessments”
367
465
Nº Scores(NH surveys
+
external pages)
229,809
302,918
Nº of Customer Satisfaction Surveys
89,985
135,471
Communications managed by the Customer Service Department
13,705
25,270
STAKEHOLDERS
2012
2013
SUPPLIERS
Volume of suppliers managed
21,892
22,379
Nº suppliers who have signed the Code of Ethics
1,218
1,391
Annual volume of purchases (expense
+
investment)
€
403.4
M
€
408.4
M
%
Turnover of suppliers who have signed the Code of Ethics
10.8%
-
Annual volume of purchases by suppliers who signed the Code of Ethics
-
€
46.8
M
%
Negotiations through the e-sourcing platform ***
-
31.81%
NH Sustainable Club members
40
40
SOCIAL ACTION
Nº community involvement projects
over 700
over 800
Resources allocated to the Community
€
864,54
€
896,601
Resources obtained from solidarity
€
(
Employee Rate and Amigo Voucher)
€
321,869
€
308,781
Beneficiary Foundations
over 230
over 260
Nº of NHVolunteers
907
1,082
Cultural promotion
€
64,020
€
13,800
ENVIRONMENT
Urban hotels
CO
2
emissions (Kg.)
123,991,245 91,096,801
CO
2
emissions (kg. per room/night)
12.02
8.58
Energy Consumption (kWh.)
562,554,110 564,896,879
Energy Consumption (kWh. per room/night)
52.42
51.06
Water consumption (m
3
)
3,225,880
3,280,138
Water consumption (m
3
per room/night)
0.301
0.298
Solar panels (m
2
)
4,701.72
4,478.12
Solar power installed capacity (kW./year)
4,104,753
4,043,201
* 2012
Data corresponding to “25-45 years old” criterion
** 2012
Data corresponding to “Over 45 years old” criterion
***
New indicator added in 2013
The environmental indicators of each year are calculated, then the previous year’s indicators are recalculated in
terms of the new comparability. This ensures that the indicators are always compared based on the same range.
Therefore, in this 2013 Report, some 2012 data differ from the ones published in the 2012 Report.
