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ASSURANCE REPORT ANDGRI INDICATORS -
GRI INDICATORS
STANDARDDISCLOUSURES PART III: Performance Indicators
Indicator
Disclosure
Assured by
KPMG
Level of
reporting
Locationof
disclosure
For partially
reported
disclosures, indicate
the partnot
reported
Reason
for
omission
Explanation
To be
reported
in
Social: Product Responsibility
Customerhealthand safety
Principal PR1
Life cycle stages in which health and safety impacts of
products and services are assessed for improvement,
and percentage of significant products and services
categories subject to such procedures
Fully
Pag. 26 Excellence in Quality
Additional PR2
Total number of incidents of non-compliance with
regulations and voluntary codes concerning health
and safety impacts of products and services during
their life cycle, by type of outcomes
Fully
There is no record of such
incidents in the reporting
period
PRODUCT AND SERVICE LABELLING
Principal PR3
Type of product and service information required
by procedures, and percentage of significant
products and services subject to such information
requirements
Not
N.M.
The products labeling is not a
relevant issue for the business of
NHHotel Group
Additional PR4
Total number of incidents of non-compliance with
regulations and voluntary codes concerning product
and service information and labeling, by type
of outcomes
Fully
There is no record of such
incidents in the reporting
period
Additional PR5 Practices related to customer satisfaction, including
results of surveys measuring customer satisfaction
Fully
Pag. 26 Excellence in Quality
and Quality Focus
Marketing communications
Principal PR6
Programs for adherence to laws, standards,
and voluntary codes related to marketing
communications, including advertising, promotion,
and sponsorship
Not
N.AV.
The Company does not have the
necessary mechanisms to report this
information
2015
Additional PR7
Total number of incidents of non-compliance
with regulations and voluntary codes concerning
marketing communications, including advertising,
promotion, and sponsorship by type of outcomes
Fully
There is no record of such
incidents in the reporting period
Customer privacy
Additional PR8
Total number of substantiated complaints regarding
breaches of customer privacy and losses of
customer data
Fully
There is no record of such
incidents in the reporting
period
COMPLIANCE
Principal PR9
Monetary value of significant fines for non-
compliance with laws and regulations concerning the
provision and use of products and services
Fully
There is no record of such
incidents in the reporting
period
