16
OUR SUSTAINABLE APPROACH
Corporate website
2012
Shareholders Customers Employees Suppliers
Environment
Society
CR Master Plan
Specific corporate webs
Satisfaction Surveys
Meetings and workshops
Participation in events and forums
Communication and publication of
information
Highlighted in 2012
Joining
Wifree
Campaign
Customer
Assessments
Code of
Conduct
Training
Corporate
Volunteering
Responsible
Purchases
(
disabled
collaborators
rate 8.6)
Successful
accomplishement
of the 2008-2012
Environmental
Strategic Plan
Up!
For the
People
Alliances
DIALOGUE
WITH OUR
STAKEHOLDERS
In NH Hoteles’ sustainability management, the dialogue with our stakeholders is crucial, and that means all the stakeholders with
whom the company is involved and integrate the value “ecosystem” of our business. In this sense, we are committed with our
shareholders, customers, suppliers, environment, employees and society, and we report relevant information to each of them, with
indicators enabling to asses and carry on the defined approach with all of them.
According to its commitment towards each group of interest, the Company fosters several channels for discussing and answering
the different needs and challenges raised.
This Report is the seventh edition of NH Hoteles’ Corporate Responsibility Report, elaborated annually since 2006, a document
which reflects the evolution and consolidation of our sustainable approach as a strategic pillar of our management. Once again, in
2012
has an application level of A+ from the reporting standard of
Global Reporting Initiative
(
GRI).
CORPORATE INTRANET
INNOVATIONS
There have been created sections which positively increase the website usability, such as “Apps”, “For your daily tasks”, “For your
Interest”, and Employee’s Benefits, as well as static and rotating banners to communicate significant news and campaigns. Also in 2012
it was created the
Social Media section
,
a new one aiming to involve more the employees in campaigns and competitions, and the
space was divided in corporate and local contents in order to optimize its organization.
