17
OUR SUSTAINABLE APPROACH
2012
CORPORATE RESPONSIBILITY
MILESTONES
Changes on Corporate Governance
appointing a new Chairman and a new CEO,
a way of splitting into two their functions and
responsibilities within the Group.
Inclusion in the sustainability stock exchange
index FTSE4Good
after December 2012
revision. FTSE4Good is one of the global
barometers for assessing environmental, ethical,
social and corporate governance performance
of companies.
New functions and applications of Quality
Focus On-line
,
platform monitoring customer
satisfaction and enabling to answer to their
needs. Answering to customers’ suggestions, in
2012
we provided
free WiFi in all the rooms and
common areas
in the Company’s hotels.
Successful results of the 2008-2012
Environmental Strategic Plan
,
reflecting
the efficient performance on the issue and
establishing NH Hoteles position as benchmark
company on sustainability for the hotel industry.
Launching of the
corporate training
programme New Heights
,
targeting to prepare
every hotel manager on key issues to face short
and mid-term challenges.
Up! for the People
social action initiative
is
consolidated,
after training 441 young Spanish
people at risk of exclusion and disabled people,
more than 900 volunteer employees involved
and 8,367 donated rooms in 2012.
NH HOTELES
CODE OF CONDUCT
Since 2011, NHHoteles has a
newCode of Conduct
,
binding on all employees, Board members,
shareholders and suppliers. It also incorporates an
anonymous procedure for reporting complaints of
alleged breaches of the Code, receiving in 2012 a
total of 6 complaints.
To promote the Code of Conduct dissemination
among the employees, in the Intranet there is
a Practical Guide available, which details the
rules and values of the Code in an illustrative
way, as well as including a FAQ document,
considering aspects such as its binding nature,
the confidentiality while processing complaints
and the anonymity of the channel.
Training on the Code of Conduct
In 2012 the implementation and dissemination
of aspects defining our ethical behaviour have
been carried on by the development of an
on-line
training
on the Code of Conduct in order to
bring it closer to employees and help them to
know it better.
The training is
available in six languages
and has
educational and interactive content, exercises to
facilitate the understanding of principles governing
the behaviour and the actions of every employee,
information on anonymous channels for complains
and a test to self-assess the level of acquired
knowledge. Training is compulsory and from time
to time a follow-up is organized in order to ensure
it is fulfilled by all the staff.
On-line training on the Code of Conduct
