New Heights
In 2012 NH Hoteles has reached a milestone in the development
map for hotel employees. Together with
JUMP
,
programme
for potential department heads, and
PDI
,
for potential hotel
managers, the Company has launched the corporate programme
New Heights, whose objective is to train hotel managers, key
figures in our sector, to face every year strategic challenges.
In this first edition
323
managers
have been trained in 17 courses. They worked out their
analysis and decision making capacity through a hotel simulator adapted to NH Hoteles‘
characteristics and needs. They also reinforced their knowledge about Revenue Management,
Food&Beverage, Financial Management, Quality and Human Resources.
Hotel managers, who received the highest rating in their 2011 performance, could participate
in 2012 in an exclusive edition of the programme. In this edition they received training from
one of the most recognized hotel schools worldwide and shared visions about the Company
strategy with the Steering Committee.
2012
NHU Highlights
NH Knowledge Management
During 2012 NH Hoteles concentrated on
the concept of sharing knowledge within
the Company, consolidating a designed and
internally distributed training catalogue . This
training is focused on skill development and it
enables the employees to reinforce those areas
of improvement identified with the performance
management system.
Within this framework, the proposal
“
Working Breakfasts”
is launched in
Headquarters where internal experts in
one hour and a half sessions share their
knowledge with other colleagues. These
sessions are very participative and a part
from the learning it also encourages
networking and allows a better knowledge
of other departments daily job. During 2012,
6
of these working breakfasts have been
organized, with the participation of
122
employees
.
Some of these sessions’ topics
were the refinancing of debt, brand value or
the new trends in our hotels.
Dual Training
After the success of working with this training modality in Germany, in 2012
NH Hoteles has supported the Regional Government of Madrid with the
launch of two dual training modules in Spain within the hospitality sector:
tourist accommodation management and restaurant service management.
40
participants
signed in these modules have started to be trained through an
internship programme developed in 19 hotels in the Business Unit Spain.
NH meeting moments
The aim is to create value through innovation and differentiation in the
MICE
segment (Meetings, Incentives, Conventions and Events), by transforming
the defined product and services standards into training material, in order to
guarantee that the participants interiorize them and put them into practice.
Change management through management teams
Team work, cohesion, sense of belonging are necessary competences to
manage a growing and competitive market in constant change. In this sense,
during 2012, NH University organized several working sessions with the
objective of reinforcing the team spirit, the collaboration, the communication,
the confidence, and, ultimately, the generation of a “common feeling”.
Emergencies training
Relevant 2012 training, through which emergencies measures were given to
more than 4,000 employees in the Business Unit Spain. 60 drills have been
carried out in different hotels. The project has been a big step forward in the
improvement of the health and safety of employees.
New Heights programme
Employees have
access to an
e-learning training
catalogue through
the NHU Betrained
platform
45
SOCIAL PERFORMANCE • EMPLOYEES
