44
NH UNIVERSITY
In 2012, NH Hotels held
162,131
hours of training
,
which
means an increase of 19% compared to 2011, considering
the new training hours measurement system, a total
investment of €1.10M, 9% more than in 2011.
Based training hours have increased a 34% compared
to 2011 and internal training has represented a 68% of
the total number of hours and with the participation of
332
internal trainers. NH University has trained
24,791
participants
in 240 different programmes in
1,643
campus sessions.
On-line training participants have
received an average of 3.49 training hours. It may be
highlighted that all the employees have access to
an e-learning training catalogue through the NHU
Betrained platform.
SPECIAL OFFERS
FOR EMPLOYEES
Employees receive promotional campaigns to destinations where NH
Hoteles is present, with offers for dinner with sea view in Lanzarote,
Spain; sauna and beauty in Capelle, The Netherlands, trip to a volcano in
Catania, Italy. Through these offers local campaigns are also supported.
Employee Rate
Employees enjoy stays at almost all NH hotels at an extraordinary rate of
€36 + VAT and 50% of the BAR (Best Available Rate) in the Company’s top
hotels, plus 30% discount on products and services. In 2012, employees
enjoyed
52,368
nights
this way.
Amigo Voucher
In 2012, employees’ relatives and friends enjoyed
134,751
nights
at this
special rate.
**
In 2012 the e-learning training hours measurement system has been changed which implies a change in the data from 2011.
Internal/External
Business Unit
2011
2012
Difference
External
Headquarters
2,774
3,017
244
9%
BU Spain & Portugal
10,138
15,517
5,379
53%
BU Benelux, UK, France & Africa
4,701
4,760
59
1%
BU Central Europe
6,363
7,888
1,525
24%
BU Italy
4,088
8,658
4,570
112%
BU America
4,759
7,132
2,373
50%
Total External
32,823
46,972
14,149
43%
Internal
Headquarters
2,117
2,075
-42
-2%
BU Spain & Portugal
19,144
15,748
-3,396
-18%
BU Benelux, UK, France & Africa
17,765
10,075
-7,690
-43%
BU Central Europe
6,865
26,388
19,524
284%
BU Italy
15,900
9,204
-6,696
-42%
BU America
14,377
36,058
21,681
151%
Total Internal
76,167
99,548
23,381
31%
Classroom Trainings
108,990
146,520
37,530
34%
2011
2012
Difference
E-learning
Headquarters
1,126
780
-346
-31%
BU Spain & Portugal
11,618
7,538
-4,080
-35%
BU Benelux, UK, France & Africa
1,631
1,709
78
5%
BU Central Europe
4,759
2,167
-2,592
-54%
BU Italy
1,301
1,633
332
26%
BU America
6,666
1,784
-4,882
-73%
Total E-learning
27,101
15,611
-11,490
-42%
Total training hours
136,091
162,131
26,040
19%
Training indicators
Trained employees per area
Female
Male
Trained employees per gender
49
51
Trained employees per age
<25
25-45
>45
13
20
67
33%
F&B
23%
Front Office
18%
Housekeeping
6%
Maintenance
6%
Sales
4%
Administration
4%
Management
3%
SSCC
1%
Others
1%
Reservations
1%
Revenue Management
33
6
23
18
6
4
4
3
111
SOCIAL PERFORMANCE • EMPLOYEES
