37
OUR SUSTAINABLE COMMITMENT
-
EMPLOYEES
NHUNIVERSITY
Through NHUniversity,
247
training programmes
have been implemented,
distributed into
1,720
campus sessions
andwith a total of 27,019 participants,
an increase of 9% over 2012. Training hours per employee also increased 15%
over 2012.
The students received an average of 16 hours of campus training sessions and 3.5 hours of e-learning
sessions. The total number of hours of training in 2013 was
138,602
,
with a total investment of
€
907,796.
TRAINING INDICATORS
NHUNIVERSITYHIGHLIGHTS 2013
NewNHTraining
NH University plays a key role in the dissemination of the Group’s five-year Strategic Plan, new
vision and core values among employees. A training plan is designed specifically for this purpose,
transmitting the new corporate identity, the behaviour and necessary procedures that guide the
day-to-day business of the NewNH.
In addition, in 2013, NH University focused its activity on providing training to two groups that
play key roles in the Company’s transformation process:
Hotel Managers
•
NewHeights (Global)
For the second consecutive year, a new edition of this
programme, focused on hotel managers, was held. This time,
themain theme was the commercial aspect of managers’ roles
and exceptional trainerswere in charge of the sessions: theOperationsDirector and theRegional
OperationsDirectors, alongwith theCommercial Director andSalesDirectors, of eachBusiness
Unit. A
NewHeightsExclusive
editionwas also held for themanagers of hotels that received the
highest ratings in the “TimeForYou” performancemanagement system. Last, anew initiativewas
implemented concerning the concept of leadership, geared towards the Operations teams of the
different Business Units.
•
Avanzare e Sostenere (BU Italy)
Using the world of rugby as a reference, hotel managers attended training sessions based on
values like responsibility, capacity to surprise, simplicity, trust, teamwork and communication.
Sales Teams
•
Expansion of the Commercial Strategy meeting (BU Italy)
Training programme for Sales, Meetings & Events and Revenue employees focused on
reinforcing skills like teamwork, communication, customer experience and responsibility,
among others. This was a two-day course with 120 participants.
•
Sales Certification Programme (BUCentral Europe)
Training programme to promote talent and foster the development of personal networks
imparted by experts in the fields of sales and tourism and including the following topics: large
accounts management, effective negotiation, sales in the travel sector, coaching, teamwork,
etc. With three different certification levels (Junior, Senior and TeamManager), the students
needed approximately 18 months to go from one level to another. In total, 69 participants
received 1,104 hours of training.
Campus training
Business Unit
2012
2013
Difference
External
Headquarters
3,017
8,005
4,988
165%
BU Spain & Portugal
15,517
6,344
-9,173
-59%
BU Benelux, UK, France & Africa
4,760
4,077
-683
-14%
BUCentral Europe
7,888
4,837
-3,051
-39%
BU Italy
8,658
7,490
-1,168
-13%
BU America
7,132
16,371
9,239
130%
Total External
46,972 47,124
152
0%
Internal
Headquarters
2,075
4,261
2,186
105%
BU Spain & Portugal
15,748
15,782
34
0%
BU Benelux, UK, France & Africa 10,075
9,088
-987
-10%
BUCentral Europe
26,388
18,838
-7,550
-29%
BU Italy
9,204
7,174
-2,030
-22%
BU America
36,058 26,664 -9,394
-26%
Total Internal
99,548 81,807 -17,741
-18%
Total Campus training
146,520 128,931
-17,589 -12%
2012
2013
Difference
E-learning
Headquarters
780
893
113
14%
BU Spain & Portugal
7,538
4,120
-3,418
-45%
BU Benelux, UK, France & Africa
1,709
758
-951
-56%
BUCentral Europe
2,167
1,239
-928
-43%
BU Italy
1,633
661
-972
-60%
BU America
1,784
2,000
216
12%
Total E-learning
15,611
9,671
-5,940 -38%
TOTAL TRAININGHOURS
162,131 138,602 -23,529 -15%
