38
OTHER TRAININGHIGHLIGHTS
NHKnowledgeManagement
The Knowledge Management programme has consolidated itself each year in
all Business Units and represents 4% of the total of training hours, including
new training sessions in the catalogue. We have continued organising “Working
Breakfasts” in the Corporate Office and other Business Units, like Italy.
TalentManagement Training (BU Benelux, UK, France & Africa)
This course is focused on detecting, identifying and developing talent, both in
employees and within the organisation. Twelve workshops with a total of 108
participants were organised for the identification and selection process and in
order to obtain information about their skills.
Emergency Training (BU Spain, Portugal & Andorra)
Continuingwith the project begun in2012, this training initiativewas comprised
of 22 campus sessions to acquire the skills necessary to respond to emergency
situations and were developed in the Business Unit Spain. Furthermore, 30
emergency simulations were carried out in different hotels. The project is a
significant step towards improving the safety of employees and customers.
PERFORMANCEMANAGEMENT: TIME FOR YOU (TFY)
The Time For You (TFY)
performance management system, developed for
the third consecutive year, showed similar levels of employee participation in
2013.
Of all those evaluated, only 13% obtained the category of Excellent and
58%
of these were women.
In 2013, an Internal Awareness Campaignwas developed focused on achieving
the same level of understanding among Business Units concerning corporate
skills that are common across all employee profiles.
EVOLUTIONOF PARTICIPATION
%
ASSESSEDPERMANENT
%
ASSESSEDTEMPORARY
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
33%
39%
44%
76%
70%
91%
94% 98%
93% 94%
90%
31%
36%
38%
44%
44%
44%
33%
29%
11%
10%
5%
0%
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
OUR SUSTAINABLE COMMITMENT
-
EMPLOYEES
45%
Female
53%
Male
Employees
trained by
gender
Employees
trained by
AGE RANGE
35%
F&B
24%
Front Office
12%
Housekeeping
5%
Administration
5%
CCSS
5%
Management
5%
Sales
4%
Maintenance
3%
Reservations
1%
Others
1%
Revenue Management
Employees
trained
by AGE
<
25
25-45
>
45
