39
OUR SUSTAINABLE COMMITMENT
-
EMPLOYEES
RESTRUCTURING PROCESSES
NH Hotel Group is undertaking a plan to reorganise and rationalise its resources to improve
operational efficiency, improve processes and achieve maximum quality standards in the
services it offers its customers.
This plan was carried out through three employment regulation processes in the Business
Units of Italy and Spain.
For outsourcing of cleaning and maintenance services, and in the case of BU Spain, the
administration department, we have put our trust in leading companies in the sector who
guarantee maximum quality of services.
Through agreements reached with the employees’ representatives to minimise social
impact, the affected employees have benefited from support and relocation plans with the
subcontracted companies, as well as incentives for leaving the Company.
In Italy, the process concluded on 3 January 2014 with a limited number of employees who did
not accept any of the solutions offered.
The first
employment regulation plan in Spain
was signed with agreement of 63.1% of
the social part (representing 57.09% of the workers in the affected companies), a part of the
workers’ representatives presented a collective complaint contesting the ERE (layoffs) and the
proceedings were held on 5 July 2013 in the National High Court. The rulings were favourable
for theCompany and, to date, is not firmbecause an appeal has beenmade to the SupremeCourt.
RESTRUCTURING PROCESSES
With respect to the second process, which affected the BU Spain administration department, the
consultation period also ended with an agreement (this time, unanimously). The measure affected 112
employees: 73 have been dismissed (6 have been transferred to external companies), 17 retain their
previous positions, 17 have been relocated internally, and the rest are under partial retirement plans or
temporary contracts.
Business Unit
No. of collective
agreements 2012
No. of collective
agreements 2013
Percentage of
employees covered
BU Spain
53
53
100%
BUBenelux, UK, France, USA and Africa
10
10
100%
BU Italy
4
4
100%
BUCentral Europe *
12**
15
100%
BU America
23
23
100%
Unionrepresentation
*
Germany, Austria and Switzerland.
**
The 2012 data includes only Germany.
Main Employee indicators
*
FTEs including all types of contracts
**
Voluntary turnover (0.75%) vs. Involuntary turnover (2.79%). Due to slight modifications in the calculation
methodology, the turnover percentage for 2013 cannot be compared to 2012 figures.
*** 2012
Data corresponding to “25-45 years old” criterion
2012
2013
Total employees *
18,817
18,889
Open-ended contracts
56%
55.9%
Average staff turnover**
3.6%
3.54%
%
Immigrant employees
15.3%
14.6%
%
Women employees
49.1%
48.4%
%
Women in managerial positions
48.5%
48%
Age pyramid***
Less than 25
15.9%
15.9%
Between 25 and 40
48.6%
49.4%
Over 40
35.5%
34.7%
NHU training hours
162,131
138,602
Participants in NHU programmes
24,791
27,019
Investment in training
€
1,100,000
€
907,796
%
Performance Evaluations conducted (fixed FTEs)
94%
90%
BU SPAIN
LAYOFFS
No. people
Voluntary adherence
SSCCHQ
19
5
SSCC SPAIN
23
2
HOTEL (OPERATIONAL SURPLUS)*
66
12
OURSOURCING**
268
19
TOTAL LAYOFFS
376
38
BU ITALY
SSCC ITALY
18
3
HOTEL (OPERATIONAL SURPLUS)*
324
273
OURSOURCING**
195
176
TOTAL LAYOFFS
537
452
*
Housekeeping Department not included
**
Housekeeping Department
