CONSOLIDATED MANAGEMENT REPORT 9
In 2014 the Group amply exceeded its asset sale commitment, which had been set at €125 million. It completed a sale and lease-back transaction on
the hotel NH Amsterdam Centre worth €45 million, it sold its 25% stake in the hotel NH Harrington Hall, London, for €13.3 million, and finally, it sold
its 97% stake in Sotogrande, S.A., valued at €225 million, excluding international business.
During 2014, the NH Group received the following awards at the global level:
Zoover.nl: Best hotel chain in the Netherlands, with a score of 8.91 out of 10. Dutch consumers highlighted our hospitality, rooms, services, and the
quality of our restaurant services.
Top Employer: Top Employer in Germany for the fourth time. This award recognises the employment policies and practices of the Human Resources
department in this business unit, which are regarded as among the best in Germany.
Universum: We were the only company in the tourism sector to be included in the Top 10 employers in Spain for university students.
TripAdvisor: 130 NH hotels received the ‘2014 TripAdvisor Certificate of Excellence’, based on user reviews.
TripAdvisor Traveller’s choice: Hesperia WTC Venezuela, best choice.
TripAdvisor: 5 NH Hotel Group restaurants in Spain and the Netherlands received the ‘2014 Certificate of Excellence’, which is awarded only to
establishments ranked as Excellent by users of TripAdvisor.
TripAdvisor GreenLeaders: Recognition for 42 hotels in 25 countries, 12 at the Gold level. This award is presented by TripAdvisor and the United
Nations Environmental Programme.
Business Monitor of Corporate Reputation (Merco): For the ninth year, we were included in the Top 100 most reputable companies. NH Hotel
Group rose 31 positions, to 25th place.
Reputation Institute: NH Hotel Group was ranked 16th among the Spanish companies with the best reputation. The study assesses seven aspects:
financial results, integrity, citizenship, leadership, innovation, workplace and product quality.
Business Traveller: Best hotel group for business travellers. A survey of the readers of the magazine Business Traveller, who scored their experiences
as business travellers: hotels, airlines, car rental services, airports.
Biodiversity Foundation (Ministry of Agriculture, Food and the Environment): Sustainable Development Award for the company’s commitment to
the environment and sustainability.
Wine Spectator: The wine list of the Santceloni restaurant (2 Michelin stars) has been ranked as outstanding at a global level. This prestigious
award is given to restaurants whose wine lists offer interesting choices, suitable for the cuisine, and designed to attract wine enthusiasts.
THE ENVIRONMENT
For the NH Hotel Group, sustainability drives innovation, focusing on surprising and delighting our guests while improving water and energy efficiency.
Important environmental actions in 2014 included the approval of the five-year Energy Efficiency Plan and the creation of the Eco-Efficient Hotel
Manual for the company.
The Energy Efficiency Plan envisions the implementation of management measures and investment in energy installations valued at €31 million. Notable
actions outlined in the Plan include a planned investment of €5.6 million, of which 29% will go towards improving ventilation and climate control
systems, 40% to heating and air conditioning, 25% to regulation and control systems and 6% to other installations.
The Eco-Efficient Hotel Manual is a technical document for designing and building new hotels, which will help the hotel chain to expand based on solid
sustainability principles that ensure the protection of the environment where the hotels are located, maximum efficiency in water and energy use, and
the incorporation of innovative solutions for guest comfort. We believe NH Hotel Group is the first international hotel company to have a technical
manual of this kind, which will allow new hotels to consume 25% to 40% of the energy of a conventional hotel.
In this first year after putting the 5Y Plan’s Sustainability initiative into effect, NH Hotel Group met its projected targets for both energy cost savings
and reducing energy and water consumption.
Baseline
OBJECTIVE
REAL
IMPROVEMENT
OBJECTIVE 5YP
2013
2014
2014
13vs14
2016
2018
YTD Energy saving [€M] (*)
n.a.
0.9
1.1
-
4.75
12.78
Hotels with environmental certification (nº hotels)
73
104
105
+32
125
150
Energy ratio (Kwh/RN)
53.2
51.9
49.56
-6.8%
50
49
Water ratio (l/RN)
310
309
305
-1.6%
298
298
Carbon footprint ratio (kg CO
2
/RN)
9.31
8
6.41
-31.1%
8
8
(*) Data audited by KPMG- 2015
