ANNUAL
REPORT 2014
CORPORATE RESPONSIBILITY
300m
2
LED vault screen
NHCollectionEurobuilding
Madrid,Spain
ASSURANCE REPORT AND GRI INDICATORS
About this Report
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ABOUT THIS REPORT
This Annual Report and Corporate Social Responsibility Report includes the activity
and results of NH Hotel Group for the financial year 2014. This ninth edition explains
the Group’s activities in the economic, environmental and social scopes in line with the
sustainable approach and commitments with groups of stakeholders.
Preparation criteria
The Report has been prepared based on the reporting of the most important aspects
of our management and performance during the year, including the most important
specific indicators arranged by stakeholders at the end of each section, and a full
chart of indicators at the end of the document, in order to facilitate an analysis of the
evolution of the Company’s Corporate Social Responsibility.
Like every year, we followed the guidelines of the Global Reporting Initiative (GRI) and
its Guide for the Preparation of Sustainability Reports, on this occasion in its G4 version,
Core option, taking into consideration the principles and guidelines of the Guide, with
a relevant approach with regard to management and the most significant economic,
social and environmental impacts of the Company.
Scope and coverage
In this Report, NH Hotel Group publishes the global management results of financial
year 2014 broken down by Business Units and countries in which the Company operates.
The multinational nature of our activity, with additions and exits of hotels and gradual
implementation of measurement systems and processes, in some cases, make it necessary
to provide data only from comparable hotels for the corresponding financial year. In each
case, the scope of the data reported is detailed for increased precision and comparability of
the information, as well as the corresponding explanation.
Balance and comparability
The objective of NH Hotel Group is to present a balanced, accurate and coherent report of our
triple bottom line with emphasis on the traceability of the data and the comparability of the
information of previous years and strategic projects. This Report, like those of previous years,
includes the involvement and participation of the heads of the different departments and
those responsible for each business area and dialogue with each interest group, which allows
us to align the information reported with the most relevant aspects for the stakeholders,
responding to their expectations.
Definition of content
NH Hotel Group has different stakeholder involvement systems that are a source of analysis of
the contents of interest to different audiences. In addition, we organise specific consultations
with stakeholders on a regular basis, described in the Customers, Shareholders, Suppliers,
Employee and Society sections.
The results of this communication allow us to keep improving our mechanisms for identifying
both needs and expectations and relevant issues to be reported in the Annual Report,
including following up on the commitments made and tracking the targets set in previous
years.
Following the usual methodology, a rigorous process is conducted to gather information,
evaluate the key issues to include, with indicators and quantitative and qualitative
measurement data about the Company’s sustainable management.
External assurance
This Report has been assured by KPMG, an independent auditing firm and its assurance
report can be found in this section. For further information, please visit our website at www.
nhhotelgroup.com
G4-20, G4-21
