CORPORATE RESPONSIBILITY INDICATORS 58
CORPORATE RESPONSIBILITY
INDICATORS
PROFILE
2013
2014
Hotel portfolio
379
363
Rooms
58,195
57,127
Net income
€39.8M
€38.1M
EBITDA increase
2.9%
2.5%
stakeholders
2013
2014
SHAREHOLDERS
Entities which conduct analysis of NH Hotel Group
20
22
Shareholdes and investors queries answered
932
1,025
One-to-one meetings with shareholders and investors
480
264
Analyst tracking reports
140
158
EMPLOYEES
Average staff
18,889
18,286
Open-ended contracts
55.9%
54.2%
Average staff turnover
3.54%
3.22%
Immigrants
14.6%
13.6%
Women in the staff
48.4%
46.9%
Women in management positions
48.0%
47.4%
Under 25 years old
15.9%
14.0%
25 - 40 years old
49.4%
49.5%
Over 40 years old
34.7%
36.5%
Nationalities
141
139
NH University training hours
138,602
192,825
Investment in training
€907,796
€1,401,406
Performance evaluations conducted (fixed FTEs)
90%
-
CUSTOMERS
“Mystery Guest” hotel assessments
465
439
Scores (NH surveys + external pages)
302,918
410,999
Internal customer satisfaction surveys
135,471
166,504
Internal communications managed by the Customer Service department
25,270
25,021
stakeholders
2013
2014
SUPPLIERS
Volume of suppliers managed
22,379
20,121
Suppliers who have signed the Code of Conduct
1,391
1,539
Annual volume of purchases (expense + investment)
€408.4M €454.1M
Turnover of suppliers who have signed the Code of Conduct
€46,8M
-
Negotiations through the e-sourcing platform
31.81%
60.20%
NH Sustainable Club members
40
-
Turnover of negotiations through the e-sourcing platform
-
€112.5M
SOCIAL ACTION
Social projects
884
621
Resources allocated to the Community*
€927,504
€898,641
Resources obtained from solidarity € (Employee Rate and Friend Voucher)
€308,781
€271,476
Beneficiary entities
307
395
NH Volunteers
1,082
1,418
Cultural promotion investment
€13,800
€17,665
ENVIRONMENT
Comparable hotels in the five-year Strategic Plan
CO
2
emissions (kg)
50,748,464 44,859,057
CO
2
emissions (kg per room/night)
7.35
6.40
Energy consumption (kWh)
383,547,627 360,305,444
Energy consumption (kWh per room/night)
55.52
51.43
Water consumption (m
3
)
1,863,272
1,913,686
Water consumption (m
3
per room/night)
0.30
0.30
* NGO Rate contribution included
After the environmental indicators for the year are calculated, the indicators for the previous year are
recalculated for comparison. This ensures that indicators are always compared based on the same range.
Therefore, in this 2014 Report, some 2013 data differ from the information published in the 2013 Report.
