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about this report and gri indicators
GRI Indicators
SPECIFIC STANDARD DISCLOSURES
Material aspects
Disclosure Management Approach (DMA) and GRI Indicators
Omissions
External assurance
Excellence in service
DMA: Pag. 10-12 KEY FIGURES, Pag. 27 REPOSITIONING PLAN and Pag. 49-52 COMMITMENT TO SOCIETY
G4-EC1: Pag. 10 RESULTS AND EVOLUTION and Pag. 13 OUR ECONOMIC, SOCIAL AND ENVIRONMENTAL CONTRIBUTION IN 2015
G4- EC7: Pag. 27 REPOSITIONING PLAN G4- EC8: Pag. 49-52 COMMITMENT TO SOCIETY
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Customer experience
(New NH experience)
DMA: Pag. 34-36 THE NH EXPERIENCE
G4-PR5: Pag. 36 QUALITY MANAGEMENT SYSTEM
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Employees engagement
DMA: Pag. 37 DIVERSE STAFF
G4-LA1: Pag. 41 MAIN EMPLOYEE INDICATORS and Pag. 41 EMPLOYEE TURNOVER
G4-LA2: Pag. 41 SOCIAL BENEFITS AND SPECIAL OFFERS FOR EMPLOYEES
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Customer-oriented employees
DMA: Pag. 37 DIVERSE STAFF
G4-LA9 and G4-LA10: Pag. 40 NH UNIVERSITY
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Dialogue with stakeholders
DMA: Pag. 32 DIALOGUE WITH STAKEHOLDERS
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Environmental sustainability
DMA: Pag. 42 ENVIRONMENTAL SUSTAINABILITY
G4-EC2: Pag. 44 INITIATIVES FOR A LOW-CARBON ECONOMY
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Training and professional
development
DMA: Pag. 37 DIVERSE STAFF
G4-LA10: 40 NH UNIVERSITY
G4-LA11: Pag. 38 NH TALENT
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Reduction in water consumption
DMA and G4-EN8: Pag. 42 SUSTAIN FOCUS
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Reduction in energy consumption
DMA, G4-EN3, G4-EN5 and G4-EN6: Pag. 42 SUSTAIN FOCUS
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Reduction in resource consumption
and emissions
DMA and G4-EN15: Pag. 42 SUSTAIN FOCUS
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Contribution to the Community
(economic, social)
DMA and G4-EC1: Pag. 13 OUR ECONOMIC, SOCIAL AND ENVIRONMENTAL CONTRIBUTION IN 2015
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Transparency
DMA: Pag. 14 NEW DEVELOPMENTS IN CORPORATE GOVERNANCE, Pag. 48 INNOVATION AND TRANSPARENCY: ELECTRONIC
NEGOTIATION and Pag. 47 PROCUREMENT POLICY
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Technological innovation
DMA: Pag. 34 STATE-OF-THE-ART TECHNOLOGY AT NH MEETINGS
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Fight against corruption
DMA: Pag. 17 COMPLIANCE SYSEM
G4-SO4: Pag. 17 NEW CODE OF CONDUCT
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Partnerships with the third sector
(Hotels with a Heart)
DMA and G4-SO1: Pag. 49-52 COMMITMENT TO SOCIETY
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Ethical Commitment
DMA: Pag. 17 COMPLIANCE SYSTEM
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Human Rights
DMA and G4-HR10: Pag. 47 AN UPDATED CODE OF CONDUCT
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Reduction in the generation of waste
DMA: Pag. 44 GREEN SAVINGS PROJECT
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Diversity and equal opportunities
DMA: Pag. 37 DIVERSE STAFF
G4-LA12: Pag. 15-16 BOARD OF DIRECTORS AND MANAGEMENT COMMITTEE
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Leadership culture
DMA Pag. 37 A NEW CULTURE
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Local procurement promotion
DMA: Pag. 47-48 RESPONSIBLE VALUE CHAIN
G4-SO9: Pag. 48 SUPPPLIERS’ MAIN INDICATORS
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Fight against abuse and human
trafficking
DMA and G4-HR6: Pag. 33 RESPONSIBLE TOURISM:
A COMMITMENT SHARED BY ALL
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