55
CORPORATE RESPONSIBILITY INDICATORS
CORPORATE RESPONSIBILITY
INDICATORS
PROFILE
2014
2015
Hotel portfolio
363
378
Rooms
57,127
58,655
Net income (including non-recurrent)
(€9.6M)
€0.9M
EBITDA (before onerous)
€110.1M €149.5M
STAKEHOLDERS
2014
2015
SHAREHOLDERS
Entities which conduct analysis for NH Hotel Group
22
21
Shareholders and investors queries answered
1,025
795
One-to-one meetings with shareholders and investors
264
170
Analyst tracking reports
158
135
EMPLOYEES
Average staff
18,286
21,243
Open-ended contracts
54.20% 57.50%
Average staff turnover*
14.78% 12.59%
Employees in a country different from their origin
13.60% 12.60%
Women in the staff
46.90% 46.50%
Women in management positions
47.40% 42.90%
Under 25 years old
14.00% 11,30%
25 – 40 years old
49.50% 51,0%
Over 40 years old
36.50% 37.70%
Nationalities
139
139
NH University training hours
192,825
192,366
Investment in training
1,401,406€
1,415,696€
Performance evaluations conducted (fixed FTEs)**
7,080
7,395
STAKEHOLDERS
2014
2015
CUSTOMERS
NH Hotel Group survey
164,144
170,428
Online reviews
249,005
323,259
Communications managed by hotel Managers
17,924
27,749
Communications managed by Customer Care
20,977
19,322
SUPPLIERS
Volume of suppliers managed
20,121
27,884
Suppliers who have signed the Code of Conduct
1,539
2,379
Annual volume of purchases (expense + investment)
€454.1M €539.1M
Negotiations through the e-sourcing platform
60.20%
60.40%
Turnover of negotiations trough the e-sourcing platform
€112.5M
€116M
SOCIAL ACTION
Total social projects
621
508
Resources allocated to the Community*
€898,641
€864,125
Resources obtained from Employee Rate and Friend Voucher
€271,476
€175,239
Beneficiary entities
395
432
NH Volunteers
1,418
2,334
Cultural promotion investment
€17,665
€36,457
ENVIRONMENT
Comparable hotels in the five year Strategic Plan*
CO
2
emissions (kg)
44,402,116 44,370,978
CO
2
emissions (kg per room/night)
6.03
6.03
Energy consumption (kWh)
359,368,361
369,086,102
Energy consumption (kWh per room/night)
48.83
50.14
Water consumption (m
3
)
2,001,053
2,003,233
Water consumption (m3 per room/night)
0,300
0,298
(*) 2014 data calculated based on the defined criteria for 2015.
(*) Note: Change in criterion: The calculations for annual turnover only include open-ended employees.
In previous years, the turnover calculations were on a monthly basis and included temporary employees.
(**) Note: a Change has taken place in the way participation is counted, Headcount is being used instead
of Full-Time Equivalents (FTEs), with a view to using the KPI that is best suited to this process, thereby
allowing for comparable analyses, in view of the fact that employees are subjected to performance
assessment regardless of the length of their working day.
