COMMITMENT TO OUR STAKEHOLDERS
A new culture
41
11
,
179
EMPLOYEES
TRAINED
New Heights
Barcelona played host to the third edition of the “New Heights Exclusive”
training, the aim of which was to give recognition to the hotel managers
whose performance was excellent during the previous year. This gave
them an opportunity to exchange viewpoints with other Company
managers, find out what progress had been made with the five-year
Strategic Plan and talk to the Operations, Quality, Revenue Management
and Human Resources experts.
The second edition of the “New Heights Regionals Summit” was also
held and this year the Operations Management team worked on its
strategic role within the framework of the new NH. The process took
place through two impacts, the first of which used the design thinking
methodology and the second via a focus group.
360º Global Customer Solutions
The objective of this training, aimed at the Company’s global sales force, is
to go more deeply into the strategic account management methodology.
The area managers share thoughts and discuss the challenges involved in
the new approach to management.
Training Business Unit
Nº hours 2013 Nº hours 2014 Difference
%
Campus
BU Corporate
12,266
13,590
1,324
10.79%
BU Spain, Portugal & Andorra
22,126
26,589
4,463
20.17%
BU Benelux, United Kingdom, France, USA & Africa
13,165
29,240
16,075
122.10%
BU Central Europe
23,675
32,001
8,326
35.17%
BU Italy
14,664
22,918
8,254
56.29%
BU America
43,035
60,703
17,668
41.05%
Total Campus
128,931
185,040
56,109
43.52%
E-learning
BU Corporate
893
483
-410
-45.91%
BU Spain, Portugal & Andorra
4,120
3,131
-989
-24.00%
BU Benelux, United Kingdom, France, USA & Africa
758
528
-230
-30.34%
BU Central Europe
1,239
2,647
1,408
113.64%
BU Italy
661
428
-233
-35.25%
BU America
2,000
568
-1,432
-71.60%
Total
E-learning
9,671
7,785
-1,886
-19.50%
Total
138,602
192,825
54,223
39.12%
TRAINING PER BUSINESS UNIT
EMPLOYEES
TRAINED BY
AGE
<25
25-45
>45
66%
21%
13%
EMPLOYEES
TRAINED BY
GENDER
49% Female
51% Male
49%
51%
360
TRAINING
PROGRAMMES
22%
11%
5%
37%
4% 6%
4%
1%
2%
2%
6%
EMPLOYEES
TRAINED BY
AREA
37% F&B
22% Front Office
11% Housekeeping
6% Management
6% CCSS
5% Maintenance
4% Administration
4% Sales
2% Others
2% Reservations
1% Revenue Management
