Special offers for employees
The employees have the benefit of being able to stay in
nearly all the NH hotels at a rate of €36 + VAT and with
a 50% discount on the BAR (Best Available Rate) at the
Company’s top hotels, plus receiving a 30% discount
on products and services. In 2014, they enjoyed 47,640
nights. The employees’ family members and friends can
make use of a Solidarity Friend Voucher with very special
rates. In 2014 they enjoyed 111,918 nights.
EMPLOYEE TURNOVER
The improvement in results, coupled with the success
of the talented employee retention policy have led to an
employee turnover rate as low as 3.22%, the voluntary
turnover rate standing at 0.58% and the involuntary
turnover rate being 2.64%.
COMMITMENT TO OUR STAKEHOLDERS
A new culture
42
SOCIAL BENEFITS AND SPECIAL
OFFERS FOR EMPLOYEES
Flexible Remuneration Plan
This plan, implemented in 2011, seeks to maximise the net
salary of the employees at Central Services, the Business
Unit Spain offices and the hotel managers. NH Hotel
Group offers medical insurance plans, meal vouchers,
playschool vouchers, transport tickets, home connected
to Internet and collective saving insurance. In 2014,
new products were implemented such as training and
purchasing vacation days.
NH International Mobility Policy
A policy that governs employees’ international mobility
and that establishes two types of assignment, short-
term and long-term assignment. Furthermore, NH Hotel
Group also offers international transfers for an unlimited
period. In these cases the employees are the ones applying
for international positions not regarded as traditional
expatriate positions. The figure of global employee also
exists. In this case, they are employees that, although they
are associated with the Corporate or Central Services of a
Business Unit, live in another country.
BUSINESS UNIT PROJECTS
Work-Life-Balance: BU Central Europe
Training in which the employees learn how to achieve
a balance between their occupational and personal
lives and how to establish suitable priorities in their
everyday routines in order to limit stress and increase
their satisfaction in the workplace.
International Guest Handling: BU Central Europe
During this training process, the employees in the
Reception, F&B and Housekeeping increase their
awareness about the cultural differences and acquire
techniques that enable them to adapt the way they treat
clients to each particular culture.
Sales Campus: BU Italy
Training programmes aimed at the Sales department
that, throughout the 12 months that the courses last,
endeavour to formalise and optimise the processes
devised to manage the relationship with the client,
implementing skills associated with the management
process and the potential for sharing models and better
practices applied to the sales processes.
192
,
825
hours of training, both
campus and e-learning
(39% more than in 2013)
2
,
096
campus training sessions
€
1
,
401
,
406
invested in training
No voluntary
Voluntary
Total
Business Unit
Women
Men
Total
Women
Men
Total
BU Corporate
0.74% 0.62%
1.37%
0.58% 0.40% 0.99% 2.35%
BU Spain & Portugal
1.76%
1.26%
3.03%
0.12%
0.12%
0.24% 3.27%
BU Benelux, United Kingdom, France, USA & Africa 1.59%
1.28%
2.87% 0.68% 0.57%
1.25%
4.12%
BU Central Europe
0.58% 0.45%
1.03%
0.66% 0.47%
1.13%
2.16%
BU Italy
1.00%
1.21%
2.21%
0.20% 0.30% 0.50%
2.71%
BU America
1.49%
2.13%
3.61%
0.08% 0.08%
0.16%
3.77%
Total
1.34% 1.30% 2.64% 0.32% 0.27% 0.58% 3.22%
EMPLOYEE TURNOVER 2014
Data obtained using the same calculation criteria applied in 2013.
2013
2014
Average staff*
18,889
18,286
Open-ended contracts
55.9% 54.2%
Average staff turnover**
3.54% 3.22%
Immigrants
14.6%
13.6%
Women in the staff
48.4% 46.9%
Women in management positions
48%
47.4%
Age pyramid
Under 25 years old
15.9%
14%
25 - 40 years old
49.4% 49.5%
Over 40 years old
34.7% 36.5%
Nationalities
141
139
NH University training hours
138,602
192,825
Participants in NHU programme
27,019
11,179
Investment in training
907,796 € 1,401,406 €
MAIN EMPLOYEE INDICATORS
* FTEs including all types of contracts
** Voluntary turnover (0.58% vs No Voluntary turnover (2.64%)
