NH University
In 2014, NH University, the NH Hotel Group corporate
university, placed special emphasis on training for the
Company’s new procedures and systems, as well as on
helping to achieve the goals set out in the five-year Strategic
Plan and bringing the new NH closer to all the employees.
As in previous years, NH University opted for internal
training, which accounted for 68% of the total number of
hours. This year there are 579 internal trainers.
Training for the new NH
In 2013, the year of the first phase in training for the new
NH, all the employees were made aware of the five-year
Strategic Plan and the brand’s new vision and behaviours,
because such knowledge was required to guarantee
that the Company could successfully cope with the
transformation.
The second training phase focused on informing the
employees about the progress made with the Strategic
Plan, going more deeply into the new culture, the beliefs
of the Company, the main changes at a product level and
the definition of new standards.
In 2014, “The Collection Experience” workshop was set
up for employees at the NH Collection hotels and it offers
the keys that will enable customers to have unforgettable
experiences.
The team leaders play a very important role at these
training experiences, which is why specific training about
new NH leadership has been given to the hotel managers.
SAP Training
NH Hotel Group is seeking to improve the systems that
make its employees’ day-to-day activities easier, speed
up customer care and improve database management. As
a result, 2013 saw the initiation of the migrating process
to the SAP operating system throughout the Company.
A total of 100 training sessions were given to more than
900 employees from the different Business Units in the
various SAP modules.
COMMITMENT TO OUR STAKEHOLDERS
A new culture
40
TELL THE WORLD
To fulfill its commitment to employees, NH
Hotel Group considers it vital to inform them
about everything that is happening at the
Company. “Tell The World” is much more than
an internal communication channel. Its appealing
multiplatform audio-visual content is used to
inform, surprise and share stories about the
employees themselves.
“Tell The World” faces up to the challenge of letting the
employees know all about the new NH culture through
the beliefs. With a view to this a series of videos were
made in which each one of the Management Committee
members and selected employees played the main role
in a video competition in which they explained how they
lived each one of the beliefs from their own personal
experience.
48
editions sent in
its first year
14
,
000
users
30
,
000
visits
1
,
500
photos
62
videos
