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STATE-OF-THE-ART TECHNOLOGY AT
NH MEETINGS
NH Meetings makes available to customers the very latest
technology to guarantee high impact events and high
performance meetings thanks to its new service “High
Tech Made Easy”. In 2014, major investments were made
to provide more state-of-the-art telepresence solutions,
combining the best of videoconference with interactive
collaboration, even full-scale 3D holographic telepresence
technology and collaboration solutions that combine the
best of the new generation videoconferences and interactive
visual collaboration tools.
The “Living Lab” is a pioneering initiative on a global scale
that has turned NH Collection Eurobuilding, the brand’s
flagship in Madrid, into a technology testing-ground, as
well as the Company’s platform for experimentation and
showcasing new projects, which transforms services and
spaces into a digital ecosystem.
GASTRONOMIC INNOVATION
“Haute cuisine” continues to be a keystone of the new NH
experience. NH Hotel Group offers its customers innovative
gastronomic proposals that seek to surprise and exceed
their expectations.
Furthermore, other gastronomic concepts are also featured
such as “Tempting Breaks”, personalised pauses during
meetings and events with the very best gastronomic offer;
the new “Courtesy Bar” for customers of NH Collection
or the “Open Bar” concept, which offers a wide range of
products round the clock (24 h.).
Perfect Fit
In 2014, improvements were made to 89 gymnasiums in
Group’s hotels, equipping them with latest generation
machinery and improving their facilities, a total of €1.7M
being invested.
THE EMPLOYEES’ COMMITMENT TO
QUALITY
The employees play a key role in achieving the Company’s
quality goals and they will also be essential for ensuring that
the new NH experience is successfully completed. Therefore,
in 2014 further progress was made on training them about
the product and service standards established for the new
NH while, at the same time, being informed of the Company’s
main milestones in this area via “Tell The World”, the NH
Hotel Group’s new internal communication channel.
The employees in the Operation teams who have MBO
(Management by Objectives), 15% of this variable involves
complying with the Key Performance Indicators (KPIs) for
quality established for each Business Unit, country and hotel.
COMMITMENT TO OUR STAKEHOLDERS
The new NH experience
SMART Room System
TM
for Microsoft® Lync® online
