responsible commitment
A new culture
40
NH University
In 2015, NH University, the NH Hotel Group corporate
university, placed special emphasis on training for the
Company’s new procedures and systems, as well as
on helping to achieve the goals set out in the five-year
Strategic Plan and bringing the new NH closer to all the
employees.
As in previous years, NH University opted for internal
training, which accounted for 65% of the total number of
hours. This year there are 411 internal trainers.
Food & Beverage NH Collection Training
One of the NH Collection brand’s main strengths
and sources of added value is the service offered by
the Food & Beverage area. New concepts, elements
and models were specifically created for the brand
and it is of particular importance that the employees
know them. Therefore, the trainers were trained with
chefs and maîtres representing all the Business Units,
focusing on key aspects in the area, where the Company
is heading, new gastronomic models, the importance
of differentiation and how to achieve it in the hotels,
amongst others.
The training also involved gastronomic experiences that
helped to appreciate the value of the experience that
the Company wishes to convey to customers, including
a visit to “Paco Roncero’s Workshop” at NH Collection
Casino de Madrid, a wine tasting at the Santceloni
Restaurant, with 2 Michelin stars, and a lecture from
Spain’s Baristas Champion on the importance of coffee
and the way it is served.
Corporate Sales Training
NH University and the corporate Sales Department
organised a training session that brought together those
responsible for major accounts, segment leaders and
sales managers, with a view to developing their skills in
the sale of value and new ways of involving customers
and making them reliable advisors.
Furthermore, supplementary sessions were held about
the essential aspects of coaching, aimed at those
responsible, and another training session was given to
spread the 360º Global Customer Solutions methodology
to new employees and local sales executives.
12,583
participating
employees in
NH University
2,674
classroom
sessions
192,366
hours of classroom
training and
e-learning
€
1,415,696
investment in training
BUSINESS UNIT
Investment 2015
BU Corporate
420,697
BU Spain & Portugal
206,541
BU Benelux, United Kingdom, France & Africa
223,791
BU Central Europe
267,910
BU Italy
166,511
BU America
130,246
Total investment
1,415,696
InternaL/ExternaL
BUSINESS UNIT
Nº HOURS 2014 Nº HOURS 2015
Difference
External
BU Corporate
5,326
6,144
818
15%
BU Spain & Portugal
14,083
10,147
-3,936
-28%
BU Benelux, United Kingdom, France & Africa
4,808
3,604
-1,204
-25%
BU Central Europe
9,728
3,316
-6,412
-66%
BU Italy
10,320
257
-10,063
-98%
BU America
9,304
24,621
15,317
165%
Total External
53,568
48,089
-5,480
-10%
Internal
BU Corporate
8,265
2,141
-6,124
-74%
BU Spain & Portugal
12,506
10,341
-2,165
-17%
BU Benelux, United Kingdom, France & Africa
24,432
12,627
-11,805
-48%
BU Central Europe
22,273
17,566
-4,707
-21%
BU Italy
12,598
25,796
13,198
105%
BU America
51,399
56,099
4,700
9%
Total Internal
131,472
124,570
-6,903
-5%
Total Classroom
185,040
172,658
-12,382
-7%
E-Learning
BU Corporate
483
657
174
36%
BU Spain & Portugal
3,131
10,936
7,805
249%
BU Benelux, United Kingdom, France & Africa
528
1,737
1,209
229%
BU Central Europe
2,647
193
-2,454
-93%
BU Italy
428
4,669
4,241
991%
BU America
568
1,516
948
167%
Total E-learning
7,785
19,708
11,923
153%
Total E-learning
192,825
192,366
-459
0%
NOTE: Data number of online formations are
drawn based on the employee’s Business Unit
conducting the training, not on the basis of the
Business Unit that generates the training.
TRAINING PER BUSINESS UNIT
