responsible commitment
A new culture
41
Employee Turnover
The improvement in results, coupled with the success of the talented
employee retention policy have led to an employee turnover rate as low as
12.59%, the voluntary turnover rate standing at 7.70% and the involuntary
turnover rate being 4.89%.
SETTING UP THE NH HOTEL GROUP’S EUROPEAN WORKS COUNCIL
In October 2015 the NH Hotel Group’s European Works Council (EWC) was
established. It was set up on the initiative of the Company’s international
European patronal, EFFAT, and at the request of the affiliated in Italy,
Belgium and Spain.
Establishing the NH Hotel Group’s EWC affects all the work centres that
the Company possesses in the European economic area and it was done
under directive 2009/38/CE, and its transposition into Spanish legislation.
This negotiation process has been developed in order to attain a level of
social dialogue and communication that allows, in an atmosphere of mutual
trust, the understanding in transnational matters affecting employees. The
aim is to maintain a responsible and positive labour relations model based
upon the principles of worker participation, dialogue and consultation.
SOCIAL BENEFITS AND
SPECIAL OFFERS FOR
EMPLOYEES
Flexible Remuneration Plan
This plan, implemented in 2011, seeks to
maximize the net remuneration of the
employees at Central Services, the Business
Unit Spain offices and the hotel managers.
NH Hotel Group offers medical insurance
plans, meal vouchers, playschool vouchers,
transport tickets, home connected to
Internet and collective saving insurance.
Since 2014, new products, such as formation
and purchase of vacations days, are being
implemented.
NH International Mobility Policy
A policy that rules employees’ international
mobility and that stablishes the two types
of assignment, short-term and long-term.
Furthermore, NH Hotel Group also offers
international transfers for an unlimited
period. In these cases the employees are the
ones applying for international positions not
regarded as traditional expatriate positions.
The figure of global employee also exists. In
this case, they are employees that, although
they are associated with the Corporate or
Central Services of a Business Unit, live in
another country.
Special offers for employees
The employees have the benefit of being
able to stay in nearly all the Company’s
hotels at a rate of €36 + VAT and with a 50%
discount on the BAR (Best Available Rate)
at the Company’s top hotels, plus receiving
a 30% discount on products and services.
In 2015, they enjoyed 38,971 nights. For the
employees’ family and friends there is the
Solidarity Friend Voucher with very special
rates. In 2015 they enjoyed 68,134 nights.
NH Collection Royal WTC Bogotá
Bogota, Colombia
MAIN EMPLOYEE INDICATORS
2014
2015
Average staff
18,286
21,243
Open-ended contracts
54.2%
57.5%
Average staff turnover*
14.78%
12.59%
Employees in countries other than their place of origin
13.6%
12.6%
Women in the staff
46.9%
46.5%
Women in management positions
47.4%
42.9%
Under 25 years old
14.0%
11.3%
25 - 40 years old
49.5%
51.0%
Over 40 years old
36.5%
37.7%
Nationalities
139
139
NH University training hours
192,825
192,366
Investment in training
1,401,406€ 1,415,696€
Performance assessment (regarding open-ended
Headcounts)**
7,080
7,395
(*) Note: change in criterion: the calculations for annual turnover only include open-
ended employees. In previous years, the turnover calculations were on a monthly
basis and included temporary employees.
(**) Note: a change has taken place in the way participation is counted, Headcounts
being used instead of Full-Time Equivalents (FTEs), with a view to using the KPI that
is best suited to this process, thereby allowing for comparable analyses, in view of
the fact that employees are subjected to performance assessment regardless of the
length of their working day.
