This Consolidated Non-Financial Information Statement (hereinafter NFIS or “the Report”) is presented as a separate report and forms part of the Consolidated Directors’ Report 2019 of NH Hotel Group.
It deals extensively with the Company’s Responsible Business Strategy, NH ROOM4 Sustainable Business and, for the first time, concentrates in a single document:

• The Company’s response to the legal requirements of Act 11/2018, of December 28th, 2018, concerning non-financial and diversity reporting, as well as EU directive 2017/C215/01 for reporting its performance in relation to non-financial information.
• The Sustainable Business Report, which follows the standards of the Global Reporting Initiative (GRI).

The NFIS has been drawn up by the Board of Directors of NH Hotel Group, on February 25, 2020, having been signed by all its members, with the specifications resulting from the Declaration of Responsibility of the Directors for the purposes of Article 118.2 Royal Legislative Decree 4/2015 of October 23, approving the revised text of the Securities Market Law, which states the delegation by some Directors of their respective signatures to other Directors).

This Report and the previous CSR Reports are published in digital format and are available at www.nhhotelgroup.com



The definition of the contents of the Report is based on matters that are relevant for the activity of NH Hotel Group and its main stakeholders, based on the Materiality Analysis which is updated each year. The Group has different systems for dialogue with its stakeholders, which are a source of analysis in defining the relevant content to be included in the report. The results of this communication allow mechanisms to be kept active in order to identify needs, as well as aspects of major relevance to include in the Report, and the monitoring of the commitments and success in dealing with the challenges presented in the previous year.

To carry out the Materiality Analysis, the Company’s strategy and objectives, the NH ROOM4 strategy, consultations with stakeholders and material issues at sector level defined by the International Tourism Partnership (ITP) are taken into account, as well as the main social and sustainability trends and the requirements of different reporting and sustainability frameworks, such as the Global Reporting Initiative (GRI) and Act 11/2018 on Non-Financial and Diversity Reporting, which responds to Directive 2014/95/EU of the European Parliament*. The complete Materiality Analysis can be consulted in the corresponding section of this Report.

* European Union. Directive 2014/95/EU of the European Parliament and of the Council, of October 22nd, 2014, amending Directive 2013/34/EU as regards disclosure of non-financial and diversity information by certain large undertakings and groups.


This Report sets out the fourteenth edition of the Annual Sustainable Business Report of NH Hotel Group. It includes the Group’s activity and main results in 2019, including its performance in the economic, environmental and social sphere.

The Report shows NH Hotel Group’s management of the impacts that the Company generates, both positive and negative. Therefore its scope contemplates two perimeters: consolidated scope (owned and leased hotels) and corporate scope (hotels under ownership, management and lease). Hence, it includes information on all the hotels operated by the Company, in other words, hotels operated under lease, ownership and management. Where the scope of the information varies, this is indicated in a footnote.


* Franchised not included.
** Figures showing FTE (Full Time Equivalents) for all types of employees (except Outside Labour, Extra Labour and Trainees) considering hotels under ownership, lease, management, including in NH Hotel Group’s ERP SAP HCM management system.